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IT Support Request

In an age of information technology, it is crucial for a business or organization to offer IT support to customers in a timely manner. Our IT support request template is designed specifically to assist you in keeping track of IT support requests.

The template serves as a secure online document that records your clients' support requests on the network, account, hardware, and other IT-related problems. This way, you can examine and organize them more efficiently and effectively.

What’s more, this customizable template allows you to choose the department from which the request comes and pick the solution type. That feature helps you improve the user experience.

Template Configuration
6

Task status

New

Reviewing

Escalate

Solved

Finished

Closed

1

Task type

Task
1

Project components

Gantt

10

Custom field

Email

Telephone

Requester

Manager

Item Number

Requester's Department

Support Requested

Solution Type

Team

Contact Method

Template Details
Creator
Other Info

Built in 2022-12-01 18:01:41

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Bugs Queue

Easily plan, track, and manage your scrum iterations while accelerating the delivery of superior products. Bugs Queue Template is an Excel spreadsheet template that helps product development teams easily track bugs, assign tasks to team members, track progress, report on bugs, and keep track of bug fixes.

The template is easy to customize, allowing teams to add or remove columns to fit their individual needs, as well as features color coding for quick visual identification of progress.

Bug queue is an organized way to track all defects in software. Once you identify bugs, you can manage them and prioritize them through bug queues.
Test Runs Management

A test run is a necessary procedure before the software is launched. Too many test runs may overwhelm a test manager. Therefore, the test runs management template here is ready to help you better manage multiple test runs in one place at the same time.

In this template, you can name your test runs accordingly, add all the test cases, and assign the member to execute them. It also allows you to document and analyze the test results.

Moreover, it is noted that one test can be executed several times for different purposes. By the way, it is recommended that you had better use this template together with our test scenarios and cases management template.
Technology Needs Assessment

It is necessary for a company or organization to carry out a technology needs analysis or assessment to recognize the IT-related gaps between the current state and the targeted state. This technology needs assessment template here is ready to help you to make it.

The template makes it simple to view tasks by status and prioritize tasks, so you can always stay ahead of your deadlines. In addition, it assists you in identifying those who need training and which kind of training is better.

It allows you to adopt a proactive approach to potential problems to guarantee product quality. Use this customizable template to analyze your business’ IT requirements right now!
Test Scenarios & Cases Management

Test scenarios and test cases represent two essential aspects of software testing, especially in today’s agile development environment. Therefore, the test scenarios and cases management template here is designed specifically to help verify that the software is working well for use.

This template is an easy-to-use tool for software testers. It allows you to check all the test scenarios and cases by status and focus on more urgent tasks. In addition, you can add comments and expected results if necessary.

In this way, this template assists you in assessing the functionality and performance of the software as a whole. Use it to create test scenarios and cases from the point of view of your users.

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