Q&A

What is the difference between the charge and the free version?

The paid version of Tracup adds more members, more projects, more project space and more file upload space than the free version. For larger members or large teams, there are more sufficient conditions to use Tracup. At the same time, on the basis of increasing the number of members and projects, all enterprise versions add the functions of enterprise background management, which can realize the functions of enterprise information management, enterprise statistics, member management, project management, resources and access control, and meet the needs of more enterprise management.

Is there an experience version?

Our personal version provides users with complete use functions. Personal Advanced Edition, Personal Professional Edition, Enterprise Edition and Enterprise Professional Edition are for more demanding personal or enterprise use. The basic version will retain and present all product functions completely, and are free of charge.

Does version upgrade affect previous project data?

After purchasing the fee set, there is no effect on the contents and data uploaded by the users before. We will keep all the project data, user information and so on. Later use will be updated from the implementation date of the fee board.

What should I do if the number of projects is not enough?

When the number of people in the project is not enough, you can choose to upgrade the current plan to get more members. If the number of people in the current package is still insufficient, you can contact our customer service mailbox: service@pgyer.com. for version-specific customization.

What kind of payment is there? How to get the invoice?

Our services currently support Alipay, WeChat payment and public transfer three ways of remittance. All services are provided with invoices, as long as the total purchase amount is more than 25 yuan can be issued. We support electronic invoice and paper invoice. Paper invoice can be sent by parcel post if the invoice amount is more than 200 yuan. In invoice management, invoice can be invoiced if the invoice is selected. Customers who transfer to the public can directly contact our sales people.